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refund and returns
Return & Refund Policy:
At Stylozen, we value our customers and always aim to provide a satisfying shopping experience. If you face any issue with your product after receiving it, you may contact us according to the following policy.
Product Return or Replacement
You may contact us for a return or replacement in the following situations:
- The product is damaged at the time of delivery
- The wrong product has been delivered
- You received a different product from what you ordered
- The product has a significant defect
Return Time Limit
You must contact our customer support team within 48 hours of receiving the product.
For verification, we may ask you to provide photos or a video of the product and the issue.
Products That Are Not Eligible for Return
Returns or replacements may not be accepted in the following cases:
- The product has been damaged after use
- The product has been damaged due to improper use by the customer
- The original packaging or necessary accessories are lost or damaged
- The return request is made after the specified return period
Refund
After receiving and inspecting the returned product, if a refund is applicable, our team will contact the customer and process the refund.
The refund time may vary depending on the payment method and circumstances.
Return Process
If you need to return or replace a product, please contact our customer support team first.
Phone: 01612-303396
Email: [email protected]
Please do not send any product back without contacting our customer support team and receiving return instructions.
Stylozen values your trust and satisfaction